Frequently asked questions

What is mailronix?

mailronix is an email marketing and transactional platform built for European SMBs: campaigns and transactional sending in one simple tool, without the complexity of an all-in-one suite. Primary infrastructure in Germany.

What languages is mailronix available in?

Italian, English, Spanish, German and French, both in the console and on the public site.

Does this search assistant use artificial intelligence?

No. This assistant searches for the most relevant question among the FAQs below and shows you the pre-written answer — it isn't a conversational AI and doesn't understand questions outside this list. If it doesn't find anything relevant, it points you to the Contact page.

What plans are available and how much do they cost?

Three plans: Free (free, permanent, 3,000 emails/month), Starter (€29/month, up to 5,000 emails/month), Growth (€99/month, up to 25,000 emails/month). No credit card required to start with Free.

Does the Free plan expire after a trial period?

No. Free is a permanent plan, not a time-limited trial: you can stay on it forever within the 3,000 emails/month limit, with no expiration or automatic downgrade.

Where is my data stored?

Data at rest (account, contacts, content, logs) resides on Hetzner infrastructure in Germany. For email delivery only, we use AWS SES (Frankfurt): content and addresses are handled transiently for delivery purposes and aren't retained at rest by mailronix on AWS.

Is mailronix GDPR compliant?

Yes. Mandatory double opt-in for every contact, always-present one-click unsubscribe, Data Processing Agreement for tenants, guaranteed data subject rights (access, deletion, portability). Full details in the Privacy Policy and DPA.

Can I send transactional emails from my application via API?

Yes. Generate an API key from the console (/app/api-keys) and use it to authenticate calls to POST /email/send, as an alternative to a browser session. Supports both direct HTML and reusable graphic templates with variables. Full technical documentation available once you're signed up, at /app/api-docs.

Do I need a credit card to get started?

No. Just a business email and two minutes to sign up for the Free plan — no credit card required.

Why do I need a business email to sign up?

mailronix is built for teams and businesses: signup requires a business email, not a personal provider (e.g. Gmail), to protect the shared sending reputation of all customers on the platform.

What happens if I change plans or cancel my subscription?

You can upgrade or cancel at any time from the Paddle customer portal. On cancellation, your account returns to the Free plan (it isn't closed): you stay operational within Free limits, without losing your data. In case of a failed payment, you have a grace period before automatic downgrade.

How can I contact you?

You'll find contact channels on the Contact page.