Frequently asked questions
Search the frequently asked questions below, or browse the full list.
How does this search work? This search does not use artificial intelligence: it looks for the most relevant question among the FAQs below and shows you the answer already written. It is not a conversational assistant and does not understand questions outside this list. If it finds nothing relevant, it points you to the Contact page.
Product & usage
What is mailronix?
mailronix brings together transactional email and email campaigns. You can send from your application via API, create templates and manage campaigns from the console. Brands and domains help you organise your projects.
What languages is mailronix available in?
Italian, English, Spanish, German and French, both in the console and on the public site.
Can I communicate in several languages with the same brand?
Yes. You can set the language of the campaign or of the API send among the supported ones. Service texts and linked pages follow the language resolved for the message. Mailronix does not translate the content you write.
Are brands separate accounts?
No. You can create one or more brands in the same account; each brand is linked to a domain. Brands are not sub-accounts, and the monthly sending quota is shared across the account's brands.
Do I need a domain to send?
Yes. To send you must verify the domain you write from: in the console you find the DKIM records to add to your DNS. Without a verified domain you cannot send.
Sending & API
Can I send transactional emails from my application via API?
Yes. Generate an API key from the console (/app/api-keys) and use it to authenticate calls to POST /email/send, as an alternative to a browser session. Supports both direct HTML and reusable graphic templates with variables. You can set the sender name, a reply address, the language of the send and, on transactional messages, up to 5 attachments (7 MB of files in total). The technical documentation is on the Developers page.
Campaigns & contacts
If I withdraw tracking consent, do I unsubscribe?
No. Withdrawing click consent and unsubscribing from communications are separate choices.
Can I import a CSV?
Yes. Importing does not constitute consent to tracking; for campaigns, double opt-in confirmation is still required.
Plans & limits
What plans are available and how much do they cost?
Three plans: Free (free, permanent, 3,000 emails/month), Starter (€15/month, up to 10,000 emails/month), Growth (€49/month, up to 50,000 emails/month). Only Free is available today; Starter and Growth cannot be purchased yet because online payment is not active. The plans differ in monthly quota, active webhook endpoints and, on Free only, the limit of 500 unique recipients per day. No credit card is required to start with Free. Prices exclude VAT.
What happens if I reach the monthly email limit?
API requests over the quota are rejected (error plan_limit_exceeded) until the start of the next month: the count follows the calendar month in UTC. A campaign can send up to the cap and leave the remaining sends failed: check your quota before starting one. There is no extra charge. The Free plan also has a limit of 500 unique recipients per day.
Is the Free plan a time-limited trial?
No. Free is a free plan with no trial period, with a quota of 3,000 emails per month.
Do I need a credit card to get started?
No. A work email and signing up for the Free plan are enough — no credit card required. To send, you then need to verify your domain.
What happens if I change plans or cancel my subscription?
Today every account uses the Free plan, which never expires: there is no subscription to change or cancel. When Starter and Growth become available, we will explain here how to switch plans and how to cancel.
What does the Free plan include?
The Free plan is permanent and includes the console, API, templates, visual editor and one active webhook endpoint. The quota of 3,000 emails a month is shared across the account's brands, with a maximum of 500 unique recipients per day.
Data & privacy
Where is data processed?
Information on where data is processed, the providers involved and the safeguards that apply to any international transfers is provided in the Privacy Policy, in the DPA and in the list of sub-processors.
Is Mailronix GDPR compliant?
Mailronix applies technical and organisational measures to protect personal data and to support GDPR obligations. Compliance of your sending also depends on how you use the service: you must identify the applicable legal basis, inform recipients and respect their rights. The Privacy Policy and the DPA describe the processing and the commitments that apply.
Is consent to click tracking required to subscribe?
No. The recipient can confirm the subscription without consenting to tracking. If the click consent is not recorded, the subscription can still be confirmed without tracking.
Does Mailronix measure opens?
No. Opens are not tracked. Click tracking is a separate, optional feature.
Does every click correspond to a person?
No. Antivirus scanners and previews can generate detected clicks even without any human action.
Account & support
Why do I need a business email to sign up?
mailronix is built for teams and businesses: signup requires a business email, not a personal provider (e.g. Gmail), to protect the shared sending reputation of all customers on the platform.
How can I get support?
On the Contact page you will find the channel for product questions and support, and the one for personal data requests. If you have lost both your two-factor authentication device and your recovery codes, use the dedicated form.